We cannot accept returns of supplements that have been opened, unsealed or used.
Our commitment to you
At Longevix, we want you to be completely satisfied with your purchase. This policy explains your rights and how we handle returns, refunds and cancellations in line with UK consumer law.
Your right to cancel
If you are a UK or EU customer purchasing online, you have a legal right to cancel your order within 14 days of receiving your goods without giving a reason.
To exercise this right, you must notify us in writing—email is sufficient—within 14 days of delivery. You then have a further 14 days to return the goods.
This cancellation right does not apply to:
- Products that have been unsealed after delivery for health or hygiene reasons
- Custom or personalised products
Our extended returns policy
In addition to your statutory rights, we offer a 30-day returns window for eligible products.
To qualify:
- Products must be unopened, sealed and in their original packaging.
- Products must be in resalable condition.
- Proof of purchase, such as your order number, is required.
Non-returnable items
For health, hygiene and product-integrity reasons, we cannot accept returns of:
- Supplements or consumables that have been opened, unsealed or partially used
- Products with broken seals or tampered packaging
- Personal care items once opened
- Custom or special-order products
Return process
Follow these steps to initiate and complete an eligible return:
Email info@longevix.co.uk or hello@longevitycan.com within 30 days of receipt.
Include your order number and the reason you would like to return the product.
We will issue a Return Authorisation Number (RAN) together with return instructions.
Use a tracked shipping service. Return postage is at your cost unless the item is defective or was sent in error.
Once the item is received and inspected, we will confirm whether your refund has been approved.
Refunds
Approved refunds are issued only to the payment method used for the original purchase.
Refunds are typically processed within 7–10 business days after inspection.
Shipping charges are non-refundable unless the item is defective or we made an error.
Import duties and taxes paid by international customers are non-refundable.
Exchanges
We do not offer exchanges for a change of mind. Exchanges are only provided for defective or damaged products.
Defective or damaged products
If you receive a defective or damaged product, please contact us immediately with your order number and clear photographs of the item. We will arrange a replacement or refund at no cost to you.
Late or missing refunds
If you have not received your refund within 10 business days after our confirmation, please:
- Check your bank account again.
- Contact your card issuer, as processing times may vary.
- Contact your bank to ask about any processing delay.
- If you have completed all of these steps and still have not received your refund, contact us at hello@longevitycan.com.
Need help with a return?
Our customer care team can help you check eligibility, start a return, report a damaged product or investigate a delayed refund.